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Terms & Conditions

Terms and Conditions

Effective Date: 01-01-2023

Welcome to RKM Herbal Products. By accessing or using our website (www.[yourdomain].com) and purchasing our products, you agree to comply with the following Terms and Conditions. Please read them carefully before placing an order.

1. General

  • This website is owned and operated by RKM Herbal Products, Trichy, Tamil Nadu, India.

  • By using this site, you confirm that you are at least 18 years old or accessing under the supervision of a parent/guardian.

  • We reserve the right to update, change, or replace any part of these Terms without prior notice.

2. Products & Usage

  • Our products are herbal and natural; however, they are not intended to diagnose, treat, cure, or prevent any disease.

  • Customers are advised to read product descriptions, ingredients, and usage instructions carefully before purchase.

  • Results may vary from person to person. Please consult a healthcare professional before use if you have any medical condition or are on medication.

3. Orders & Payments

  • All orders placed through our website are subject to acceptance and product availability.

  • We accept payments through Razorpay, which supports UPI, Credit/Debit Cards, Net Banking, and Wallets.

  • By providing your payment details, you authorize us (through Razorpay) to process the transaction securely.

  • We are not responsible for any technical issues, delays, or failures on the part of Razorpay or your bank/payment provider.

4. Pricing & Taxes

  • Prices for all products are listed in INR (₹) and are inclusive of applicable GST unless mentioned otherwise.

  • We reserve the right to modify prices at any time without prior notice.

5. Shipping & Delivery

  • Orders will be shipped within [X] working days after payment confirmation.

  • Delivery timelines may vary depending on your location and courier partner.

  • Any delays caused by courier services, strikes, natural calamities, or unforeseen circumstances are beyond our control.

6. Cancellations, Returns & Refunds

  • Orders once placed cannot be canceled after dispatch.

  • Due to the nature of our products (herbal/personal use items), returns are not accepted unless the product is damaged or incorrect.

  • In case of damaged/defective items, you must notify us within 48 hours of delivery with proper proof (photos/videos).

  • Approved refunds will be processed to your original payment method within 7–10 business days through Razorpay.

7. Limitation of Liability

  • We are not liable for any allergic reactions, side effects, or misuse of our products.

  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

8. Intellectual Property

  • All website content including text, images, product descriptions, and logos are the intellectual property of RKM Herbal Products.

  • Copying, reproducing, or distributing our content without permission is prohibited.

9. Privacy & Data Security

  • We respect your privacy. Personal details provided during purchase will be used only for order processing, shipping, and customer support.

  • Payments are processed securely via Razorpay, and we do not store your card/bank details.

  • Please refer to our Privacy Policy for more details.

10. Governing Law & Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of India.

  • Any disputes arising shall be subject to the exclusive jurisdiction of Trichy, Tamil Nadu courts.